Privacy Policy

Last Updated: October 26, 2025

Loon Technology Inc. ("Company") takes your privacy seriously and is committed to safeguarding the personal information entrusted to us by you, our clients. As an incorporated Canadian corporation, we comply with the following privacy regulations:

  • Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA")
  • Alberta's Personal Information and Protection Act ("PIPA")
  • British Columbia's Personal Information and Protection Act ("PIPA")
  • Quebec's An Act Respecting the Protection Of Personal Information in the Private Sector ("QPA")

This Privacy Statement is available from our website at www.loon.finance. For privacy-related questions, contact us at legal@loon.finance.

We may periodically post changes to this Privacy Statement on this page. By using or accessing the Service in any manner, you acknowledge and consent to the practices and policies outlined in this Privacy Statement.

Applicability of Privacy Statement

This Privacy Statement applies to all information collected through our web and mobile applications from you. It does not apply to practices of companies that Company does not own or control, or to individuals that Company does not employ or manage. This Privacy Statement applies to Company's Board of Directors, officers, and employees.

Throughout this policy, the term "personal information" refers to information associated with a specific person or company that can be used to identify that person.

Compliance with Privacy Regulations

Company complies with PIPEDA, PIPA, and QPA regarding the collection, use, and retention of personal information. We adhere to the ten PIPEDA Principles and PIPA and QPA. In case of any conflict between this Privacy Statement and the PIPEDA Principles and PIPA and QPA, the latter shall govern.

In compliance with these regulations, Company commits to resolve complaints about our collection or use of your personal information. Contact our Privacy Officer, Henry Chan, at legal@loon.finance for inquiries or complaints.

If our internal processes do not resolve your concerns, you may contact The Privacy Commissioner of Canada for assistance.

Personal Information Usage

Our primary purpose in collecting personal information is to provide you with a safe, smooth, and efficient experience. We may use your personal information to:

  • Provide services and customer support
  • Process transactions and send transaction notices
  • Resolve disputes, collect fees, and troubleshoot problems
  • Prevent fraudulent or illegal activities and enforce our User Agreement
  • Customize, personalize, and improve our services
  • Deliver targeted marketing and promotional offers
  • Compare information for accuracy and verify with third parties

We will inform you and obtain your consent before using your information for other purposes.

Information Collection

When collecting personal information, we will provide clear descriptions and obtain your consent. We may collect:

  • Identification Information
  • Identity Verification Information
  • Device Information
  • Transaction Information

We may collect additional information as required or permitted by law.

Cookies

We use cookies and similar technologies to recognize you as a user, customize content and advertising, measure promotional effectiveness, and collect information to mitigate risk and promote trust and safety. You may decline cookies if your browser permits, but it may affect your website experience.

Data Security

We store and process personal information using secure servers in Canada. We employ physical, electronic, and procedural safeguards and enforce access controls and confidentiality agreements with employees. Despite our efforts, we cannot guarantee absolute security. If a security breach occurs, we will notify you and appropriate regulatory bodies.

Third-Party Sharing

We may share your personal information with:

  • Companies we merge with or are acquired by
  • Financial institutions and service providers
  • Law enforcement or government authorities when required by law
  • Third-party service providers who assist us in providing services
  • Other third parties with your consent or as required by law

We do not disclose your email or phone number for marketing purposes without your consent.

User Rights

You may review, update, or correct your personal information at any time. Contact us at legal@loon.finance to exercise your rights. We will respond to your requests promptly and may require additional verification.

Data Retention and Deletion

We retain personal information in accordance with our retention policy and legal requirements. You may request deletion of your account by emailing legal@loon.finance. Exceptions may apply as per our retention policy and legal obligations.

Changes to Privacy Statement

We may update this Privacy Statement periodically. Revised versions will be posted on our website with the updated date. By using our services after changes, you consent to the updated Privacy Statement.

Contact Us

For questions or feedback regarding this policy, contact us at legal@loon.finance.